This Privacy & Cookies Policy is effective as of 12.11.2024. We may update this policy periodically, so please review it regularly to stay informed. At Pro Speedy Plumbers, we are dedicated to protecting and respecting your privacy. This policy outlines how we collect, use, and safeguard any personal data you provide to us or that we may collect while you visit our website. By using our website, you agree to the terms and conditions set forth in this policy.
This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from https://prospeedyplumbers.co.uk (the “Site”).
Pro Speedy Plumbing & Heating Ltd is a UK-based plumbing company, registered in England and Wales under Company Registration Number 14491249. Our registered office address is Ground Floor, 143-145 The Broadway, London W13 9BE. We are registered with the Information Commissioner’s Office (ICO) for data protection.
As a Data Controller, we are committed to fulfilling our responsibilities under applicable data protection laws.
Information that you provide to us is retained and processed in accordance with UK data protection legislation. This includes data provided to us through the following:
Contact: We have a Contact Us Form on our website to collect your name, email address, and message. This allows us to respond to your inquiries, provide information about our services, make and confirm bookings, and address general company inquiries. The data is held based on our legitimate business interests and any contractual agreements with you.
Cookies: Cookies are small data files placed on your device or computer, typically containing an anonymous unique identifier. For more information about cookies and how to manage or disable them, visit http://www.allaboutcookies.org. Upon visiting our website, we may ask for your consent to place cookies on your device. These cookies may collect information such as your Internet Protocol (IP) address and browser type. The data is processed based on valid consent obtained from you. By using the website, you accept our use of cookies, as described in our Cookie Policy.
Emails: We retain copies of emails sent to us for communication purposes. Your personal information will be stored in line with this Privacy Policy and based on our legitimate business interests or any contractual obligations.
Online Bookings and Quotes: When requesting a quote or making a booking, we collect your name, email, telephone number, and address to provide you with the necessary information and services. This data is stored as necessary for our legitimate business operations, including providing services, and will be retained as legally required.
Phone Calls: Phone calls made to us may be recorded for quality assurance or training purposes. Any data related to the call may be retained based on our legitimate business interests or contractual obligations.
Social Media: We engage with users through social media platforms such as Facebook, Instagram, and LinkedIn. We do not retain personally identifiable information unless you send us direct messages or engage with our content. Please refer to the privacy policies of these platforms for how they handle your data.
Reviews: We may publish reviews or comments from customers regarding our services on our website or social media. Your full name and company name may be used, but only with your valid consent.
Special Categories of Data
We do not process sensitive personal data.
Children
Our website is not targeted at individuals under the age of 18. Consistent with GDPR, we will not knowingly collect personal data from anyone under 16 years old. If we become aware of such data being collected, we will take appropriate steps to delete it.
We may use the information we collect from you in the following ways:
Users contacting the website and/or its owners do so at their own discretion and provide any requested personal details at their own risk. All personal data is kept confidential and securely stored until it is no longer required or relevant.
Pro Speedy Plumbers will not share your personal data with third parties unless:
We may share your data with the following third parties:
These third parties are granted access to your information to perform these tasks on our behalf. They are prohibited from using or disclosing your information for any purpose other than assisting us, except where required by law. We may allow our service providers to use de-identified or aggregate information for other purposes.
Some of the data we collect may be transferred and stored outside the European Economic Area (EEA). It may also be processed by staff located outside the EEA, who are employed by and solely work for us. This includes staff involved in providing support services. We will take all necessary steps to ensure your data is processed securely and in accordance with this privacy policy and the General Data Protection Regulation (GDPR). We will also ensure that appropriate legal contracts are in place to protect your data.
Your use of the Google Ads integration is subject to Google’s terms, which you can review at: Google Ads Policy. Pro Speedy Plumbers will be able to view and manage your account and store your Google Ads account number. As part of the integration, Pro Speedy Plumbers may receive user tokens with permissions for ad accounts. Google will share the following details with Pro Speedy Plumbers: settings information (e.g., name, budget, bid strategy, creative) and performance metrics (impressions, clicks, etc.) for all campaigns, ad sets, and ads within the ad accounts connected to Pro Speedy Plumbers. This data is used to suggest improvements to campaigns and enhance their performance. We do not share this data with third parties, as outlined in the section “Sharing Information With Affiliates and Other Third Parties.”
Transfers to third countries may occur. As an appropriate safeguard, standard contractual clauses under Art. 46 GDPR are in place. For third countries/companies under an adequacy decision, the adequacy decision also applies.
We use Google Analytics to gather information about how visitors use our website. This includes data such as age, gender, interests, demographics, how often you visit our website, which pages you visit, and which websites you visited before arriving at our site. We use this data to analyse website traffic, improve our marketing efforts, remarket our services, and enhance user experience.
We have enabled Google Analytics advertising features, such as remarketing, Google Display Network Impression Reporting, and Demographics and Interest Reporting. Google Analytics only collects the IP address assigned to you on the date you visit, and does not collect any personally identifiable information. We do not link this data to personal data. While Google Analytics uses cookies to identify you as a unique visitor during future visits, only Google can use these cookies. For more details on how Google collects and processes your data, visit Google Privacy & Terms.
You can opt-out of Google Analytics by visiting this link: Google Analytics Opt-Out.
Transfers to third countries may occur. Standard contractual clauses pursuant to Art. 46 GDPR have been concluded, and for third countries under an adequacy decision, the adequacy decision applies.
We may use tools such as the Facebook Pixel and Conversions API to improve the effectiveness of our advertising campaigns. These tools help us deliver targeted ads on Facebook to users who have previously visited our website. Here’s how we use these tools:
Targeted Advertising
By integrating the Facebook Pixel, we can serve ads to individuals based on their past interactions with our website. This allows us to offer more relevant ads to users who may have shown interest in our services.
Performance Tracking
The Facebook Pixel also helps us track the effectiveness of our ads. We can see if users who clicked on our ads eventually visited our website, which helps us understand how well our campaigns are performing and make adjustments for better results.
When you visit our website, the Facebook Pixel may collect certain non-personally identifiable information such as your IP address and the pages you viewed. If you’re logged into Facebook, the platform can associate this activity with your account. However, Pro Speedy Plumbers does not directly collect personal data through this process.
We use this data solely to enhance our marketing efforts, making sure that our ads are relevant to the right audience. For more information about how Facebook handles your data, please refer to their facebook privacy policy.
At Pro Speedy Plumbers, we retain your personal information as long as necessary to provide the services you have requested and as required by legal, statutory, and regulatory obligations. We regularly review the need to retain data, and once it is no longer required, we ensure it is securely disposed of.
Your personal data is stored securely behind protected networks, accessible only to a limited number of authorized personnel who are bound by confidentiality agreements. We implement robust security measures to protect your data, but please note that while we strive for the highest level of security, we cannot guarantee the safety of data transmitted via our website or through email. Any transmission of data is at your own risk.
Our website is hosted by a trusted service provider, and any personal information you share with us may be stored and processed on servers located in the United Kingdom. If necessary, your data may be transferred in accordance with applicable data protection laws.
Pro Speedy Plumbers respects your rights regarding your personal data and ensures compliance with data protection laws. You have the right to access and manage the information we hold about you. Your rights include:
If you wish to exercise any of these rights, please contact us at [email protected].
In the event of a data breach, we will notify the appropriate authorities and any affected individuals, if necessary, within 72 hours, in accordance with the GDPR. If the breach presents a high risk to your rights and freedoms, we will inform you directly. We will also report the breach to the Information Commissioner’s Office (ICO) as required.
If you have concerns about how your personal data is being handled by Pro Speedy Plumbers or our partners, you have the right to raise a complaint. Initially, we encourage you to contact our operations team directly. Should you not receive a response within 30 days, you may escalate your complaint to the Information Commissioner’s Office (ICO).
You can reach us at the following:
Ground Floor, 143-145 The Broadway,
London, W13 9BE
Telephone: +44 020 3837 7551
Email: [email protected]
© Pro Speedy Plumbing & Heating Ltd | All Rights Reserved | Company Number 14491249
